Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at
If your return is accepted, we'll send you instructions on how and where to send your package. **Items sent back to us without first requesting a return will not be accepted.**
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods, custom or personalized products, and hazardous or flammable materials. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at paddlepawsupport@gmail.com.
Order Cancellation
Once an order is placed, our team works quickly to process and prepare it for shipment. Because of this, cancellation requests must be submitted within 1 hour of placing your order.
To request a cancellation within this window, contact us at [SUPPORT EMAIL] with your order number. If your order has not yet entered processing, we'll cancel it and issue a full refund to your original payment method (please allow 5–10 business days for the refund to appear).
After the 1-hour window has passed, your order may already be in processing or fulfillment and can no longer be cancelled. At that point, our standard return policy applies once your item arrives.
PaddlePaws reserves the right to accept, decline, or cancel any order at our discretion. In the event we cancel an order on our end, you will receive a full refund.